How do I know if my tour will be in English?
There should be language options available when you're booking your tour; if there aren't, then you can assume your tour will be in English.
Can I change or cancel my booking?
Any changes or cancellations can be completed by using the 'Manage My Booking' tab on the Viator website.
Will I need a visa for my trip?
You may, depending on your destination, but you will need to arrange any visas independently as Viator can not be responsible for this.
What do I do if my tour is cancelled due to bad weather or another reason out of my control?
In the event that your tour is cancelled due to circumstances like bad weather or low numbers, you will receive a full refund. However, if you think your tour may have been cancelled please confirm directly with the tour operator as some tours will go ahead regardless of weather.
Can I take my luggage with me on the tour?
Generally no, there is no room for luggage on Viator tours. It's best to check with your hotel's concierge, as they will usually hold luggage for you. Otherwise places like major train stations will typically have bag check facilities.